Returns & Refund Policy

1. Overview

Ordered goods may be returned to the seller within 14 days. The seller only accepts items that are intact and undamaged, accompanied by the corresponding delivery note.

2. Refunds

Once we have received and inspected your return, we will send you a confirmation to let you know that your returned item has arrived. We will also inform you whether your refund has been approved or declined.

If approved, your refund will be processed and automatically credited to your original payment method within a certain number of days.

Late or missing refunds:
If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company – it may take some time before the refund is officially posted.

Next, contact your bank. It often takes some time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us via our contact form.

Sale items:
Only regularly priced items are eligible for refunds. Sale items cannot be refunded.

3. Return Shipping

If you wish to return your product, please send it to the following address:

Funke Kulinarik AG
Tobias Funke
Im Bad 8
9410 Heiden

The cost of return shipping is borne by the customer.

Depending on where you live, the time it takes for an exchanged product to reach you may vary.

If you are returning higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Warranty

If the customer provides evidence of defects in delivered goods, the seller will, within a reasonable time, either remedy the defect or provide a replacement. If the seller fails to do so, the customer may, at their choice, rescind the purchase or request a reduction of the purchase price.

Excluded from the warranty are defects and malfunctions not attributable to the seller, such as natural wear and tear, force majeure, improper handling, interventions by the customer or third parties, excessive use or extreme environmental influences.

If the customer resells the products, they are responsible for compliance with domestic and foreign export regulations. If the customer modifies the resold products, they are liable for any resulting damage towards the seller, the buyer or third parties. The provisions of the Product Liability Act remain reserved.

The seller accepts no liability for descriptions provided by third parties, in particular within published customer reviews.

Returns & Refund Policy last updated: 29 April 2022